Refund policy

Returns

Please choose carefully as we do not accept change-of-mind returns on coffee products. This is because we package our coffee beans fresh in order to ensure the best quality.

If we have made a mistake with your coffee order, or if your coffee arrives damaged or faulty, we will replace it with fresh coffee. Please note that refunds are not available for coffee products. If this is the case, please email us at info@cericoffee.com and reference your order number.

If you’ve entered incorrect delivery details, including delivery address, recipient name, or phone number, or need to update them after placing your order, we’ll do our best to assist. However, we’re not responsible for resending orders to updated details at our expense. If a parcel cannot be redirected or returned to us, we’re unable to resend or replace the order. Please ensure all delivery details are accurate before completing your purchase.

We do accept change-of-mind returns on (non-perishable)/merchandise within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Items that show signs of use are not eligible for a refund. Proof of purchase is required.

Return shipping costs are the responsibility of the customer. We will process the refund for merchandise once it has been delivered to Ceri Coffee. We’ll send a confirmation email once we’ve processed the refund.

Returns remain the responsibility of the customer until they are received by Ceri Coffee.

Please note: Returns are not applicable for sale items.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@cericoffee.com .

Shipping

To return your product, please send us an email at info@cericoffee.com .

You will be responsible for paying for your own shipping costs when returning an item. Shipping costs are non-refundable. If you receive a refund for merchandise, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we are not responsible for items lost in transit.